How is my password managed in Tresorit?

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16 comments

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    Jayant Arora

    I  have not been able to figure out as to how to set up password for support

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    Szilveszter

    You can sign up using the following link  https://support.tresorit.com/registration

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    Oooubuntu

    Was the user roaming profile encrypted with AES256 based on the key derived with PBKDFv2?

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    Szilveszter

     The user roaming profile encrypted with AES256 using* a *key derived with PBKDFv2 using your password, but with a different salt from the challenge-response secret.

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    Oooubuntu

    Excellent, thankyou. That make user roaming profile private and secure.

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    James Goodman

    I would like to change my Software password. I cannot find any information as to how to do it. Is it simpler to delete my account and start over?

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    Jeffrey Goldberg

    I think it is very interesting that you are using client certificates for client authentication.  I can see that it has some advantages.

    In the PDF slides describing authentication, could someone tell me what "d" and "ep" are in the "Registration" slide?  I assume that "csr" is Certificate Signing Request.

    Also are there any other technical documents describing how Tresorit works?

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    Myke

    Dear Jeffrey,

    Thank you very much for sharing your thoughts with us. Could you please tell us which document are you referring to? Yes, there are some more docs, if you write a mail to "support@tresorit.com" with your request you will have the docs soon.

    Thank you very much for your cooperation, we are glad you like Tresorit.

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    Jeffrey Goldberg

    Hello Myke!

    After posting my question, I found the White Paper at https://tresorit.com/tresoritwhitepaper.pdf  It is outstanding. 

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    Marjorie

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    Philip

    The OS X app client allows me to log in to the "My Account" website (https://account.tresorit.com/account/ - not the "support" site).  It does so by asking me to enter my client app password.  There must therefore be some representation of my client app password in that website's database.  So some representation of my client app password is stored on a server.  But I thought this was not the case.  I thought that, like 1Password, the client app password never leaves the client app in any form.  Can you clarify this please?

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    Ian Mase

    I've been trying to Contact support but my password is not working for some reason.... Any ideas?

    Cheers

    Ian

    http://www.binaeraoptioner.org

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    Szilveszter

    Dear Philip,

    The "Account portal" and the "Support Site" are different that is true. The “Account portal” authenticates the user through the client, this means that the client gets a token proving your identity, then the client opens a web browser with the token. The “Account Portal” will only validate your token and let you in.

     

    Best Regards,

    Szilveszter Szebeni

    Tresorit

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    Ken Watson

    quoting "

    • For autologin, the key derived with PBKDFv2 is stored only on your computer. That key is used to decrypt your profile. The content of this file NEVER leaves your computer."
    • so what happens when my computer dies and i re-install the OS?  Can i still get access to my files?
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    Tom Hardy

    Thanks for Everything Szilveszter, I really appreciate it a lot

    Best,

    Tom

    http://www.opzionibinariegov.com/

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    Myke

    Dear Ken,

    Thank you very much for your question.

    Please let us tell you that if you re-install your OS, you can still access your files, you need to enter your email address and the password first and then Tresorit will remember the address you used for accessing the files.

    We hope this answer helps you out.

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