Third party services

Microsoft Azure - http://www.windowsazure.com

Our largest third party provider is Microsoft as Tresorit runs at Microsoft Azure datacenters. Administrators at these centers cannot access your client-side encrypted data as it always remains in encrypted form, further they cannot see the name or even the extension of the files you uploaded.

Zuora - http://www.zuora.com/

Our billing service is Zuora.  As Zuora manages our billing and collection processes  they have access to your billing address, credit card data, and store your transaction ID.

Authorize.Net - http://www.authorize.net/

Authorize.Net processes the payments, and has access to your name, billing address, credit card data (in an encrypted form). Tresorit is intergrated with it through Zuora.

Stripe - https://stripe.com

Similar to Authorize.NET, Stripe is also a payment gateway provider that Tresorit is integrated with through Zuora and has access to your name, billing address, credit card data (in an encrypted form).

SendGrid - http://sendgrid.com/

We send emails using SendGrid and use Zoho as our CRM system.  Access to these systems, and all others at Tresorit fall under our strict internal security policies and are accessed using 2-Step Verification.

Zoho CRM - https://www.zoho.com

Tresorit uses Zoho CRM as a customer relationships management portal. Customer-related information provided to Zoho CRM are name, email address, and company information of the customer (if available); the subscription status (free or paying), and basic usage information; and the communication between the Tresorit sales team and the customer.

Zendesk - http://www.zendesk.com/

Our support desk uses Zendesk.  User email addresses and the support tickets are stored in Zendesk.

Hotjar - https://www.hotjar.com/

The Tresorit team uses Hotjar to understand how visitors interact with the Tresorit website. 

Userengage - https://userengage.io/en/live-chat/

We provide live chat support via Userengage. In cases, when the visitor provides it, it can have access to email addresses of leads to cover requests coming in during offline hours.

In addition to the above ones we have recently introduced the following providers' solutions into the Tresorit workflows: Appinsights, Atlassian products. 

Tresorit ensures that no data is accessible in unencrypted form when it leaves your computer.

Should you have any questions or remarks regarding these services or any further question, please always feel free to contact us.