Sub-processors and third-party service providers
As any other business, we use data processors (including Tresorit affiliates and third-party providers) to support the delivery of the Tresorit Services.
This page provides important information about the identity, location and role of such sub-processors.
To provide the Tresorit Services, we use third-party service providers for a number of services, including backup, storage, billing, analytics and other services.
We require our third-party service providers to use the personal data that we share with them solely in connection with the services they provide to us. Also, access to these systems is regulated by our strict internal security policies (in accordance with ISO 27001) and requires two-step verification.
Our largest third-party provider is Microsoft since Tresorit runs on Microsoft Azure datacenters. Thanks to client-side end-to-end encryption, administrators of these datacenters cannot access your Encrypted Content in an unencrypted form.
|Microsoft Azure||Cloud storage services
Application Performance Management (APM) service
|Ireland, EU||Subprocessors of Microsoft Azure|
|Twilio||Two-step verification calls and texts||San Francisco, CA||Subprocessors of Twilio|
|Zendesk||Tracking, prioritizing and solving customer support tickets||San Francisco, CA||Subprocessors of Zendesk|
|Zuora||Subscription management||San Mateo, CA||Subprocessors of Zuora|
|SendGrid||Marketing campaigns and sending automated emails to customers about transactions and notifications||Denver, CO||Subprocessors of SendGrid|
|Salesforce||Customer relationships management portal||San Francisco, CA||Subprocessors of Salesforce|
|Marketo||Web analysis and marketing campaigns||San Mateo, CA||Subprocessors of Marketo|
|DocuSign||Facilitating electronic exchanges of contracts and signed documents||San Francisco, CA||Subprocessors of DocuSign|
Tresorit may engage one or more of its affiliates as sub-processors to deliver the Tresorit Services. Currently our affiliates are operating in Hungary and in Germany.
To ensure a seamless and secure payment for the Tresorit Services, we do not store your credit card details, we entrust our certified payment providers with the execution of your payment and billing.
Tresorit is integrated with Zuora and uses the automated, recurring billing and invoicing feature. Zuora is a PCI-compliant service.
|Authorize.NET / Cybersource||Authorize.Net is a payment gateway service provider that allows Tresorit to accept credit card payments. Tresorit is PCI compliant, as we never receive nor store credit cards of our customers. Authorize.NET is integrated directly with Zuora.|
|Stripe||Similar to Authorize.NET, Stripe is also a payment gateway provider that Tresorit integrated with through Zuora. Stripe focuses on providing the technical and banking infrastructure required to operate online payment systems.|
|Paypal||PayPal.com is an online payments system that supports online money transfers and facilitates payments between parties through online funds transfers. We accept PayPal as a paying option when you purchase a Tresorit subscription.|
Third-party analytics services on the website
In the case when personal data is transferred to the USA, we rely on Standard Contractual Clauses as a transfer mechanism.
This article was last updated on 15 October 2020. Please note that third party processors we use may change over time.
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