Sub-processors and third-party service providers
As any other business, we use data processors (including Tresorit affiliates and third-party providers) to support the delivery of the Tresorit Services.
This page provides important information about the identity, location and role of such sub-processors.
Third-party processors
To provide the Tresorit Services, we use third-party service providers for a number of services, including backup, storage, billing, analytics and other services.
We require our third-party service providers to use the personal data that we share with them solely in connection with the services they provide to us. Also, access to these systems is regulated by our strict internal security policies (in accordance with ISO 27001) and requires two-step verification.
Infrastructure processors
Our largest third-party provider is Microsoft since Tresorit runs on Microsoft Azure datacenters. Thanks to client-side end-to-end encryption, administrators of these datacenters cannot access your Encrypted Content in an unencrypted form.
For all Infrastructure Processors in the case when personal data is transferred to the USA, we rely on Standard Contractual Clauses as a transfer mechanism.
Other processors
| Third-party processor | Purpose | Country | Sub-processors | Example Data |
|---|---|---|---|---|
| Microsoft Azure | Cloud storage services Application Performance Management (APM) service |
Ireland, EU | Subprocessors of Microsoft Azure | Data in connection with data hosting such as registration, billing and account information, access logs |
| Twilio |
Messaging Service: Two-step verification calls and texts SendGrid Service: Marketing campaigns and sending automated emails to customers about transactions and notifications |
San Francisco, CA | Subprocessors of Twilio |
Data in connection with two-step verification calls and texts such as phone number, verification message
Data in connection with e-mail delivery and management service such as name, e-mail address, e-mail messages |
| Zendesk | Tracking, prioritizing and solving customer support tickets | San Francisco, CA | Subprocessors of Zendesk | Data in connection with customer support services provided by the customer such as email addresses and support tickets |
| Salesforce | Customer relationships management portal | Ireland, EU | Subprocessors of Salesforce | Contact data, data shared with our Sales Teams by customers / third parties |
Other User Action Specific processors
|
DocuSign |
Facilitating electronic exchanges of contracts and signed documents |
San Francisco, CA |
Signing of DPA’s and Customer Agreements |
Email, Name, Position, Company data |
Tresorit affiliates
Tresorit may engage one or more of its affiliates as sub-processors to deliver the Tresorit Services. Currently our affiliates are operating in Hungary and in Germany.
| Entity Name | Country |
|---|---|
| Tresorit Kft. | Hungary |
| Tresorit GmbH | Germany |
Payment and subscription management providers
To ensure a seamless and secure payment for the Tresorit Services, we do not store your credit card details, we entrust our certified payment providers with the execution of your payment and billing.
Tresorit is integrated with Zuora and uses the automated, recurring billing and invoicing feature. Zuora is a PCI-compliant service.
| Payment provider | Description | Purpose | Example Data |
|---|---|---|---|
| Authorize.NET / Cybersource | Authorize.Net is a payment gateway service provider that allows Tresorit to accept credit card payments. Tresorit is PCI compliant, as we never receive nor store credit cards of our customers. Authorize.NET is integrated directly with Zuora. | provision of service by Tresorit for consideration |
Payment and billing information, that includes billing addresses, payment amounts, credit card details |
| Stripe | Similar to Authorize.NET, Stripe is also a payment gateway provider that Tresorit integrated with through Zuora. Stripe focuses on providing the technical and banking infrastructure required to operate online payment systems. | provision of service by Tresorit for consideration |
Payment and billing information, that includes billing addresses, payment amounts, credit card details |
|
Paypal |
PayPal.com is an online payments system that supports online money transfers and facilitates payments between parties through online funds transfers. We accept PayPal as a paying option when you purchase a Tresorit subscription. |
provision of service by Tresorit for consideration |
Payment and billing information, that includes billing addresses, payment amounts, credit card details |
|
Zuora |
Zuora is a PCI DSS compliant subscription management system that stores credit card information, billing data and contact data of the subscription owner. |
provision of service by Tresorit for consideration |
Payment and billing information, that includes billing addresses, payment amounts, credit card details |
Third-party analytics services on the website
On the website we use service providers for analytics and advertising purposes, in accordance with our Website Cookie policy.
| Third-party processor | Purpose | Country | Sub-processors | User Action | Example Data |
| Pardot Salesforce |
Web analysis and marketing campaigns (in respect of website visitors signing up for such campaigns after 10 June 2022) |
Ireland, EU | Users enter data on a form in our website. |
Email, Name, Position, Company data, website activity |
This article was last updated on 11 July 2022. Please note that third party processors we use may change over time.
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