Wuala desktop apps are updated with a new feature which lets their users import existing files and folders from Wuala into any Tresorit account. You can run your migration by stepping through an easy-to-follow wizard.
1. Sign in to your Wuala account on a desktop computer and visit the end of service notice at the bottom of the Wuala App.
2. Click ‘Export all your data’ to export all your files with Wuala migration tool from your Wuala account. Visit Wuala’s export tutorial for a step-by-step guide.
- The link starts the migration wizard. It will create a dedicated folder on your computer and download all your data into it. For technical reasons, the path of this folder is not editable.
- Follow the instructions and the export will start in a minute.
- Please note that depending on the number and size of your files this may take a while.
WE STRONGLY ADVISE that you confirm whether your data export from Wuala was successful. Wuala servers might be overloaded at the time of your export, which may result in delays. You can track how it goes by clicking "Track export progress" link on Wuala main application page. When exporting is complete for all folders, the export progress dialog box should be empty.
3. Sign up for Tresorit.
- Choose your Tresorit plan and start with a risk-free trial.
4. Install a Tresorit for desktop client.
- To make the migration process seamless download and install one of the Tresorit desktop devices.
5. CHECK THE STATUS OF YOUR WUALA EXPORT. To protect you data’s integrity DO NOT start importing your data to Tresorit before Wuala has finished exporting your files successfully. To check status of Wuala Export, click "Track export progress" link on Wuala main application page.
6. Choose what data to import and upload to Tresorit:
- By default it’s all in, but depending on your recommendations you can select only specific folders to import.
- Make sure that you create tresors from each folder you wish to share later on
- Make sure to switch off Wuala sync at this point to avoid duplicates and other sync issues.
7. Click Start importing data
8. Monitor the process
- You can monitor your migration's process to see the number of items migrated and the number of items remaining. You can track the process by checking the progress bar at the bottom of your Tresorit app.
9. Make sure you DO NOT sync your files from the same folder to both Tresorit and Wuala. That might generate syncing errors and loss of files. Here are our tips for avoiding this:
- when you export your Wuala data, choose an export path that is different from your synced Wuala folders
- if your Wuala data is synced to your local desktop device, skip the export and import tool and follow these steps:
- Sync all your Wuala data to your device, make sure everything is up-to-date, then switch off the Wuala sync (this is important!)
- Sign up for a Tresorit account
- Sync your folders directly to Tresorit.
What to expect during migration?
How long does it take? Depending on how many folders and other data you have, it might take several hours for all of it to download your content from your Wuala account and upload it to your Tresorit account. Although it should not stop your productivity: you can begin to work in your Tresorit account right away.
What can I import from Wuala to Tresorit?
- Basic and individual users can import all their personal folders stored and synced with Wuala.
- If you are the Admin of your company account you will be able to export all the data stored and synced in your personal folders, and your company’s shared folders too. Sharing settings will have to be recreated in both cases.
- If you are a member of a Business group you will be able to import all personal folders stored and synced with Wuala. Company data should be imported by your Admin.
In all cases make sure that you create tresors from each folder you wish to share later on.
Can I pause the migration? Pausing file export from your Wuala account is not recommended for data security reasons. To temporarily halt importing your content to Tresorit you can right click on your sys-tray icon and choose ‘Pause Syncing’. Click ‘Resume Syncing’ to continue importing from where you left off.
My Internet connection went away. If the migration is interrupted without closing the wizard—say, if your Internet connection goes away—it will resume where it left off if the connection comes back soon.
I'm getting Conflicted Copies after importing. What do I do?
This happens when you import your data multiple times into the same Tresorit account or there were any glitch during the upload. Upload your files only once or else conflict files can occur. If you do end up with duplicate data the safest solution is to remove duplicate files manually. You can track the latest version through Activity and Version History.