With the help of this article you can troubleshoot opening Tresorit DRM-protected files in Office.
Windows 10, Windows 7 with SP1, Windows 8, Windows 8.1
Microsoft Office 2010, Microsoft Office 2013, Microsoft Office 2016
If you get the error message that "You do not have credentials that allow you to open this document" you have the following options.
- If you just installed Tresorit DRM and have any open Office programs (Word, Excel, PowerPoint etc.) close all these programs and try to re-open the file.
- If your company is using a proxy, please note that the slightest modification of traffic may cause security or HTTP compatibility errors on some servers. We advise you to white list and disable SSL inspection on specific domains. Please refer to the following article: https://support.tresorit.com/hc/en-us/articles/216114237-Tresorit-network-troubleshooter-guide
Office 2010: If you get any other error message, your system may not be up to date. To install all components needed for Tresorit DRM in Office 2010 please refer to this article: https://support.tresorit.com/hc/en-us/articles/216113787-Cannot-Open-DRM-files-in-office-2010
For more information see: