Devices may be lost or stolen, and if you had two-step verification enabled on them, you could get locked out of your Tresorit account. As a Subscription Owner or Co-Owner, you can help your users manage such stressful events by deactivating 2-step Verification for their account.
Modify the policy template
Before you proceed, check the policy templates the user is assigned to. If 2-Step Verification is Required, they will need to set up a new verification method on their first login. If 2-Step verification is Optional, they will be able to log in to Tresorit without setting up anything.
Check your role
You need to be the Subscription Owner to continue. You can check your role in the Users tab, under the Status column.
Deactivate 2-step verification
- Open your Admin Center.
- Navigate to the
Users tab. - Click on the user’s name.
- Click Deactive under 2-step Verification.
- Type in your password.
- Click Confirm.
- All done!
Still have questions left? Drop us a line