Devices may be lost or stolen, and if you had two-step verification enabled on them, you could get locked out of your Tresorit account. As a Subscription Owner or Co-Owner, you can help your users manage such stressful events by deactivating 2-step Verification for their account.
Modify the policy template
Before you proceed, check the policy templates the user is assigned to. If 2-Step Verification is Required, they will need to set up a new verification method on their first login. If 2-Step verification is Optional, they will be able to log in to Tresorit without setting up anything.
Check your role
You need to be the Owner or a Co-owner to continue. You can check your role in the Users tab, under the Status column.
Deactivate 2-step verification
- Open your Admin Center.
- Navigate to the
Users tab. - Click on the user’s name.
- Click Deactive under 2-step Verification.
- Type in your password.
- Click Confirm.
- All done!
Still have questions left? Drop us a line