What payment methods are accepted?
You can pay for Tresorit subscriptions using Visa, MasterCard, or American Express credit/debit cards, as well as PayPal. Disposable or one-time payment cards are not supported.
Can I pay via wire transfer?
Wire transfer is available for annual business subscriptions with at least 3 users. Contact us to set this up.
What currencies do you accept?
Supported currencies are EUR, USD, CHF, and GBP, depending on your location. Cryptocurrencies are not supported.
How can I update or change my payment method?
You can update your billing details and payment method anytime in your Admin Center.
Can I switch between monthly and yearly billing cycles?
You can switch from monthly to yearly billing directly in your Admin Center. To change from yearly to monthly billing, contact us.
Where can I find and download my invoices?
Subscription owners can view and download invoices in their Admin Center. Invoices are also sent as PDF attachments in payment confirmation emails.
ℹ️ If the attachment is missing from the email, contact us.
What is Tresorit’s VAT / Tax Registration Number?
Invoices are issued by Tresorit AG (Registration number: CHE-349.825.210).
How do I add or update my company’s VAT number on invoices?
You can add or update your VAT number in your Admin Center. Updated VAT details will apply to all future invoices.
Are European business customers exempt from VAT?
Yes. For EU business customers with a valid EU VAT number, the reverse charge mechanism applies and VAT is set to 0%. Enter your VAT ID in your Admin Center before purchase.
How do subscriptions renew and can I cancel anytime?
Subscriptions renew automatically at the end of each billing cycle.
You can cancel your subscription anytime in your Admin Center. Cancellation takes effect at the end of the current paid billing period, and you can use your subscription's features until then. Full or partial refunds are not provided for unused time.
What happens when my subscription expires or is canceled?
When your subscription expires or is canceled, your account automatically downgrades to the free Basic plan. Your files remain secure, but features and storage capacity will be adjusted to the Basic plan limits.
Can I get a refund for my subscription?
Tresorit offers a 7-day money-back guarantee for direct purchases without a prior free trial (14 days for EU consumers). Subscriptions converted from an expired trial are non-refundable.