Manage file requests

You can manage your active file requests under    File Requests in the desktop app and Web Access.

Edit a request

• A request's name and expiry date can be modified at any time.
• The destination folder can only be changed for classic folders. This option is not available for next-gen folders.
• You can't select a destination folder that already has an active file request.
• Files already accepted are not affected by any changes.
• Pending uploads will be saved according to the new settings once accepted.

1. Right-click the request.
2. Select    File request settings.
3. Make your edits.
4. Click Modify to save.

Close a request

Close a request when it is no longer needed.

• The request link will be revoked, and no further uploads are possible.
• Closed links cannot be reopened.
• Files already uploaded remain available – you can still review, accept, and download them.
• Closed requests are stored for 90 days. You can delete them manually, or they will be permanently deleted, along with any pending items, after the retention period.

1. Right-click the request.
2. Select    Close file request.
3. Confirm by clicking Close request.
4. It will be moved to the Closed requests section.

Permanently delete closed requests

1. Right-click the closed request.
2. Select    Delete file request.
3. Confirm by clicking Delete.

ℹ️ Delete all closed requests at once by selecting Delete all now.