Tresorit clients record events on your computer that are out of the ordinary, such as network connection errors and when you are denied access to a file or folder. These log files are only stored on your computer.
When you’re experiencing malfunctions and require the assistance of our support team, they may ask you to attach these log files to your ticket.
Enable error log sending
You can find this feature under the Settings tab in all Tresorit apps. After you enable log sending, every time your Tresorit app encounters an issue we will receive an error log. This helps our support team in troubleshooting.
Locate your personal logs
Logs are a summary of events and actions from your device, so they may contain sensitive information such as names and IDs. This data won’t be accessible to Tresorit employees until you send your personal logs to our support team. Make sure you review the log files and rename sensitive data before sending them to our team.
- Enable hidden folders
- Open the Start menu
- Type %LocalAppData% in the search bar
- Press Enter ⏎
- On your computer, navigate to Tresorit/v0.8/Logs
- Open your Finder.
- Press cmd ⌘ + Shift + G
- Enter ~/Library/Application Support/Tresorit/Core/Logs
Navigate to ~/.local/share/tresorit/Logs to locate your logs.
Still have questions left? Drop us a line