Tresorit clients automatically record unusual events on your device – such as network errors or denied access to files and folders. If you experience malfunctions and contact our support team, you may be asked to provide these log files to help us troubleshoot.
Important notes
- Logs may contain sensitive data (e.g. file names or IDs).
- Before sharing, review the files and rename any sensitive information if needed.
- Tresorit cannot access these logs – you must share them manually. We recommend using Tresorit links when sending logs.
- Windows
- macOS
- Linux
- iOS
- Open the Tresorit desktop app.
- Go to Application settings → Troubleshooting.
- Click Collect logs for support.
- A ZIP file will be created on your desktop.
Alternatively:
- Enable hidden folders on the device.
- Open the Start menu and enter: %userprofile%\AppData\Local\Tresorit\v0.8\Logs
- Open the Tresorit desktop app.
- Go to Help → Troubleshooting.
- Click Collect Debug Information.
- A ZIP file will be created on your desktop.
Alternatively:
- Open Finder.
- Press Cmd+Shift+G.
- Enter the following path: ~/Library/Application Support/Tresorit/Core/Logs
If you are using the default installation path, the logs can be found in one of these locations:
- <install_path>/Logs or
- [username]/.local/share/tresorit/Logs
You cannot directly view logs on iOS, but you can export them:
- Open Tresorit.
- Go to Settings → Send Logs & Statistics → Export Detailed Logs.
- Choose a destination in Tresorit and confirm with Upload here.
- Go to the saved Logs folder.