Troubleshooting

Network & connectivity

• Network troubleshooter guide
• No internet connection - Troubleshooting
• Slow connection - Troubleshooting
• IP location accuracy
• Missing emails from Tresorit

Sync & Tresorit Drive

• Troubleshoot sync
• Troubleshoot selective sync
• Troubleshoot DFO and Tresorit Drive
• Change drive letter for Tresorit Drive
• Storage size display differences

Desktop & web

• Sign out from desktop app
• Unlink devices and end web sessions
• How to report errors in the Tresorit Web Access?
• Troubleshoot Tresorit Outlook
• Update Tresorit manually
• Collect Tresorit logs

See all 7 articles

Data recovery

• Download previous file versions
• Restore deleted files and folders
• How to recover your files after a ransomware attack
• Recovery Services