Your Tresorit password is the key to your data. It never leaves your device, which means only you can decrypt your files.
For privacy and security reasons, Tresorit does not store passwords on its servers. If you forget your password, it cannot be recovered – you will need to reset your account.
Change password while logged in
If you forgot your password but are still signed in on any device (or have auto-login active), you can set a new password.
- Desktop (Windows, macOS, Linux)
- iOS
- Android
- Web Access
- Open the desktop app.
- Click your name in the lower-left corner.
- Go to Application settings → Account.
- Click Change password, then select Forgot password?
- Click Send me the security code and keep Tresorit open.
- Paste the security code from your email.
- Enter your new password twice.
- Confirm with Change password.
- Open Tresorit.
- Tap
Settings.
- Tap Change password, then select Forgot password?
- Tap Send me the security code and keep the app open.
- Paste the security code from your email.
- Enter your new password twice.
- Confirm with Change.
- Open Tresorit.
- Tap the three dots
in the top-right corner.
- Tap
- Tap Change password, then select Forgot your password?
- Tap SEND ME THE SECURITY CODE and keep the app open.
- Paste the security code from your email.
- Enter your new password twice.
- Confirm with Change.
- Open your Profile page.
- In the Password section, click Forgot password.
- Select Send me the security code and keep the site open.
- Paste the security code from your email.
- Enter your new password twice.
- Confirm with Change.
For subscription members
- Without Advanced Control: Change your password in settings while logged in. If logged out, you must reset your account.
- With Advanced Control: If already enabled and accepted, contact your subscription Owner or Co-Owner to reset your password.
- SSO users: Contact your subscription owner to reset your access.
For subscription admins
⚠️ Subscription owner passwords cannot be reset – neither by other admins nor by Tresorit.
- Without Advanced Control: Change your password in settings while logged in. If logged out, you must reset your account.
- With Advanced Control: Contact us to temporarily turn it off so you can change your password.
- SSO users: Contact us to temporarily disable SSO, then change your password (or reset your account).