This feature is available ✔️ for:
Plan: Business, Enterprise
Role: Subscription Owner (if Advanced Control is enabled)
With Advanced Control switched on, Subscription Owners can unlock additional features to secure user accounts in the subscription. After a user confirms that they accept the changes, subscription owners will be able to reset lost passwords directly from the Admin Center.
How to reset a user’s password
- Open Web Access.
- Switch to Admin Center.
- Navigate to the Users tab.
- Hover over the user.
- Click the gear icon at the right.
- Click Reset password.
- Click Next.
- Enter your password to confirm.
- The temporary password will be copied to your clipboard.
📝 Note: Make sure to share the temporary password on a safe channel and request a password change from the affected user upon their first login. Share this article to explain how they can change their password.
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