Step 2: Managing users and roles

Ensure the safety of sensitive company data by assigning co-admin or co-owner roles to a group of people who can help you manage the users in your subscription.

📝 Note: Co-owners are only available on the Enterprise plan with enabled Advanced Control.

📚 To learn more about the differences between the three admin roles visit the Tresorit admin roles article.

The basic information of the users (name, user’s email, status, authentication method, advanced control policy template, last activity) can be exported on the Users tab, where various filters can be applied to that export as well.

How to assign a Co-Admin role to a user

Co-admins can manage users and policies of your Subscription.

1. Navigate to the Users tab.
2. Hover over the user you want to promote.
3. Click the gear on the right.
4. Select Add Co-admin permission.
5. Click Promote to Co-Admin to confirm.

How to assign a Co-Owner role to a user

Co-admins can manage users and policies of your Subscription.

1. Navigate to the Users tab.
2. Hover over the user you want to promote.
3. Click the gear on the right.
4. Select Add Co-Owner permission.
5. Click Promote to Co-Owner to confirm.

Protect user data

Co-admins can’t edit billing details or purchase new licenses, but in case of a breach or a lost device they can suspend and remove compromised user accounts.

Co-owners can’t edit billing details, but they can purchase new licenses and delete user account. Also in case of a breach or a lost device they can suspend and remove compromised user accounts.

🎓 You might be interested: How to remote wipe company data from synced devices

Suspend

Temporarily bans users from signing in to their accounts. You can cancel it anytime without losing the original settings and control over the account.

1. Navigate to Users.
2. Hover over the user you want to suspend.
3. Click the gear icon on the right.
4. Click Suspend or Remove.
5. Select Suspend account.
6. Click Suspend again to confirm.

📝 Note: In case provisioning is configured and enabled in your subscription you might have users who are managed via this integration in your identity provider. If an admin suspends these users in the Admin Center they still will be shown as active users in your identity provider.

Remove

Permanently removes a user account from your Business Subscription and frees up a license. When you remove a user, you are only removing them from the subscription. They will be able to sign in to their account later and access locally stored data and shared folders.

📚 Learn more about how to prevent data loss when removing user accounts

1. Navigate to the Users tab.
2. Hover over the user you want to remove.
3. Click the gear icon on the right.
4. Click Delete.
5. Select Remove from subscription.
6. Enter the user's email.
7. Click Remove to confirm.

Delete

All admins can initiate an account deletion process for the non-admin users in the subscription. When you choose to delete a user, their Tresorit account and files will be deleted permanently and you will free up a license. However, this action is irreversible.

🎓 If you wish to reassign the data which is owned by the user, who will be removed from the Tresorit subscription, please visit: how to prevent data loss when removing user accounts

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