Passwords are crucial in Tresorit — your password is the first step to generate the master key that can decrypt your files. Your Tresorit password never leaves your device, ensuring that no one can ever get a hold of it.
📝 Note: When we say no one, we really mean it. No Tresorit admin, hackers or government can access your data or account without your password thanks to the encryption method we use.
Recovering a lost password
Lost, forgotten or broken passwords can cause trouble because we do not store user passwords on our servers for privacy and security reasons.
If you lose your password, there is no way to recover it – you will have to reset your password to gain access to your account again.
However, the password reset function is only available if you are still logged in to Tresorit somewhere, or if you are a part of a Business Subscription where Advanced Control is switched on. You can start the process here.
📝 Note: If the mentioned options don’t work for you, you will have to reset your account, and you will lose all data stored in the cloud but can keep your plan and email address.
Password reset: if you are logged in
If you are still signed in to Tresorit or have a device with autologin set up, you can change your password under your profile settings with a security code.
- Windows
- Mac
- iOS
- Android
- Open Tresorit.
- Click on your name on the left and select Application settings.
- Go to the Account tab.
- Click Change password.
- Click Forgot password? at the bottom right of the first field.
- Click Send me the security code.
📝Note: Keep the window open! You will need to copy the password code here later.
- Check your inbox. Soon you will receive the security code to the email address assigned to your account.
- Open the email and copy/paste the code to the window in your Tresorit client.
- Enter your new password twice.
- Click Create a new password.
- Open Tresorit.
- Click on your name on the left and select Preferences.
- Go to the Account tab.
- Click Change password.
- Click Forgot password? at the bottom right of the first field.
- Click Send me the security code.
📝Note: Keep the window open! You will need to copy the password code here later.
- Check your inbox. Soon you will receive the security code to the email address assigned to your account.
- Open the email and copy/paste the code to the window in your Tresorit client.
- Enter your new password twice.
- Click Create a new password.
- Open Tresorit.
- Navigate to
Settings. - Tap Change password.
- Tap Forgot password? at the bottom right of the first field.
- Click Send me the security code on the pop-up.
📝Note: Keep the app open! You will need to copy the password code here later.
- Check your inbox. Soon you will receive the security code to the email address assigned to your account.
- Open the email and copy/paste the code to your Tresorit app.
- Enter your new password twice.
- Tap Change.
- Open Tresorit.
- Tap the
three dots on top. - Tap
Settings. - Under Privacy, select Change password.
- Tap Forgot password? at the bottom right of the first field.
- Click Send me the security code on the pop-up.
📝Note: Keep the app open! You will need to copy the password code here later.
- Check your inbox. Soon you will receive the security code to the email address assigned to your account.
- Open the email and copy/paste the code to your Tresorit app.
- Enter your new password twice.
- Tap Change.
Password reset from Admin Center
If you are a part of a Business Subscription, contact the subscription owner – they can reset your password if Advanced Control is turned on.
- Head to your Admin Center.
- Navigate to the Users tab.
- Hover over the user whose password needs to be reset.
- Click the gear icon, which will appear at the end of the row.
- Select Reset Password.
- Enter your password to confirm.
- The temporary will be copied to your clipboard.
📝 Note for admins: Make sure to share the temporary password on a safe channel and request a password change from the affected user upon the first login. Share this article to explain how they can change their password.
Resetting your password when using Single Sign-On (SSO)
If you’re using SSO to sign in to Tresorit, you need to contact your subscription owner, they will be able to reset passwords for you.
Still have questions left? Drop us a line