If you encounter offensive or inappropriate content via a Tresorit link, you can report it to us through our contact page or by following these steps:
- Open the Tresorit link you want to report.
- Click Report abuse at the bottom of the page.
- Our contact page will open. Switch to ABUSE HANDLING TEAM.
- Enter your email so we can contact you if needed (optional).
- Ensure the URL of the link is included.
- If the link is password-protected, you may provide the password (optional).
- Add a brief message describing the issue.
- Select the type of abuse (optional).
- Click Submit.
Legal notes
These reports help us detect and prevent abuse, along with other security measures that identify unusual activity. For safety reasons, we do not disclose the specifics of these methods.
None of these measures involves scanning the contents of unencrypted files, as we do not have access to such content stored by our customers.
As outlined in Section 16.2 of our Terms of Service, Tresorit reserves the right to suspend or terminate a customer's service if we reasonably believe that
- the services are being used in violation of applicable law, or
- continued use of the services by the customer creates a legal risk for Tresorit or poses a threat to the security of the services or other users.