When you try to create, rename or save files, two common errors might occur that will prevent your file from syncing: invalid characters and colliding filenames.
This error happens when you try to create, rename or save a file to a folder that already contains a file with the same name.
There are two rules to watch out for when you name your files:
- Tresorit filenames are case insensitive, which means that A.txt and a.txt are considered the same.
- Filenames with the same Unicode NFD normalization are considered the same.
Invalid characters and filenames
You can upload all files to the cloud with a filename that doesn’t contain any ASCII control characters or a / (forward slash). Also, the filename can’t be any of the filenames commonly reserved by operating systems (., ..) or reserved by the Tresorit application (.tresorit).
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