When a file is open on two computers at the same time, and both users save changes, a conflict file will appear on the cloud. Saving both versions, Tresorit ensures that no changes get lost.
What causes a file conflict?
When you change a synced file on your computer, it will be uploaded to the cloud, creating a new file version. This updated version will be downloaded and will overwrite the synced local version of the file on all member’s computer. However, if the file is open on someone else’s computer a new copy will be created on the cloud with “email@example.com’s conflict” appended to it. Closing the file on either of the computers will solve the issue.
💡 Why is that? Files and folders that are used by an application cannot be modified or deleted from your computer. When a synced file is currently in use by another user, modifications you make won’t sync on their computer until they close the file.
Tips & tricks
There are a few tips you can follow to prevent conflicted copies from cluttering your tresors.
- If simultaneous editing caused the conflicted copies, closing the affected file from within the application on either computer should prevent further conflicts.
- Move the file into a second folder designated for files in use, or to another location on your desktop while editing it. Doing this causes the file to appear as deleted and doesn't allow other users to edit it. Don’t forget to move the file back into its original location once you are done editing it.
- Another option is to limit the editing rights of other members in the tresor (if needed for a limited period). This action will affect all files, so use it wisely: other members will still be able to view and download the content of the tresor it if they need to, but will not be able to sync changes.
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