When you sync a folder with Tresorit, certain hidden files won’t be uploaded to the cloud. These are mostly temporary files created by you, or other applications.
📝 Note: Check the missing files – Tresorit cannot sync shortcuts or files that contain invalid characters in the filename.
Junk files: These temp files are also deleted from your computer when you delete their parent directory from the cloud.
Ignored files: These files won’t be deleted, even if you delete their parent folder from the cloud.
- System Volume Information
If that didn’t solve your issue
To make sure your files are syncing correctly, please check to see if your computers are connected to the Internet and are linked to the same Tresorit account. If your computers are linked and you still can’t find your file, then it may have an issue that prevents Tresorit from syncing it.
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