Deactivate two-factor authentication (2FA) for users

Available for ☑️
Plan: Business, Enterprise
Role: Owner, Co-owner, Co-admin

To strengthen security, you can require two-factor authentication (2FA) for subscription members through policies. If needed, you can update the policy template at any time or deactivate 2FA for individual users without affecting the overall policy.

1. Open    Users in your Admin Center.
2. Click the user's name to open their profile.
3. Go to the Account info tab.
4. Under 2-step Verification, click Deactivate.
5. Enter your password.
6. Click Confirm.

After deactivation, the user can sign in to their Tresorit account without verification.

If you want to re-enable 2FA for the user, you must reassign them to the same policy or add them to another one that includes mandatory verification. After that, the user must set up two-factor authentication from scratch. Their 2FA status changes from Inactive to Active only after they complete the setup.