In Tresorit, each user's storage quota is not pooled together in a subscription. Instead, when a folder is shared with a user, the size of the stored data within that folder is counted toward the recipient's storage quota as well.
If you have reached your storage limit, please consider getting more space or upgrade to our Enterprise plan which offers scalable and customizable storage.
Explanation
Tresorit operates on the principle that each user's storage quota is independent and not shared collectively among users within a subscription. When a user shares a folder containing files or data with another user, the size of the stored data within that folder is subtracted from the storage quota of the recipient.
For example, if User A shares a folder containing 1GB of files with User B, then 1GB will be deducted from User B's storage quota, even though User A retains ownership of the files. We believe this is a fair solution that prevents the exploitation and over-usage of storage quotas.
Sharing folders with Basic (free) Tresorit users
To ensure compatibility and avoid disruptions for Basic users, it's essential to consider the size of the folders being shared. When sharing folders with Basic users, it's recommended to keep the size of the shared data below 3GB to prevent storage limitations and ensure smooth collaboration.
Basic (free) users in Tresorit have a storage size limit of 3GB for their accounts. When a Basic user is added to a shared folder exceeding 3GB, the recipient's storage usage will reach their 3GB limit, and they will be unable to upload or edit files until they upgrade to or join a paid subscription, or until the shared folders' size is reduced below 3GB by deleting files. In practice, this means that users can only collaborate with Basic users in folders smaller than 3GB.
It's important to be aware of this policy when collaborating and sharing files with others in Tresorit. By understanding how storage quotas work, users can effectively manage their storage usage and avoid exceeding their allocated storage limits.