Delete a business owner account

Available for ☑️
Plan: Business, Business Pro, Enterprise

Owners of business subscriptions can delete the entire subscription, or delete only their account and transfer ownership if needed.

Delete the subscription

Before deleting the subscription, including your account, remove all other users:

• Remove users – Downgrades user accounts to Basic; users keep their accounts and files.
• Delete users – Permanently removes users and their data, and their access is revoked immediately.

Once all users are removed from the subscription:

1. Open your Profile page.
2. Scroll to Delete your Tresorit account.

3. Click Delete my account.

   ℹ️ If the permanent deletion policy is enabled, disable it first.

4. Click Cancel my subscription.
5. Enter your password and click Continue.
6. Click OK to confirm.
7. Open the deletion email you received.
8. Click Delete account in the email.
9. Select a reason and click Permanently delete account.

Transfer ownership and delete your account

To keep the subscription active, transfer ownership to a Co-Admin before deleting your account.

• If you don't have a Co-Admin yet, promote a user first.
• Business Pro and Enterprise users can also select a Co-Owner.

ℹ️ Disable Advanced Control before transferring subscription ownership.

1. Open your Profile page.
2. Scroll to Delete your Tresorit account.

3. Click Delete my account.

   ℹ️ If the permanent deletion policy is enabled, disable it first.

4. Select I delete my own Tresorit account, the subscription will remain.
5. Click Continue.
6. Click Transfer the ownership.
7. Select a Co-Admin (or Co-Owner).
8. Complete the ownership transfer.
9. Delete your account, or have the new owner delete it.

Personal data handling

Personal data is kept only as long as necessary for the purposes described in our Privacy Policy, mainly to maintain your account and provide services. Tax, accounting, or legal obligations may require longer retention.

Data with no ongoing legitimate business use is deleted or anonymized. Data processed on behalf of an organization is governed by the applicable Data Processing Agreement (DPA) and relevant laws.